FREQUENTLY ASKED QUESTIONS

 

What are the deposit methods and what limits they have ?

 

The current payment methods are Bank Transfer, Credit card and Skrill. The minimum deposit amount is R25 ZAR (or €/$10 or its equivalent in local Currency). There is no upper limit on Bank transfer and Skrill, credit card deposit limit may vary depending on your VIP level.

 

What are the daily withdrawal limits for standard customers?

 

In any given 24 hour period, the player may request a withdrawal of up to the amount specified for their chosen withdrawal method and up to the limits of his VIP Levels. However, unless a larger amount has been agreed on by prior arrangement. Please see the chart on T&C section > Withdrawals

 

What Withdrawal methods do we offer, are there any restrictions ?

 

The minimum amount for a withdrawal the player can make is R100 ZAR (or €/$ 50). This amount may be higher for certain withdrawal methods as relatively higher costs may be involved for Tuskcasino when using such methods. Customers can withdraw via ZAR EFT, Bank Wire and Skrill.

 

When should the clients send their ID documents?

 

You do NOT need to send any documents to make a deposit or to use a trial bonus. Documents are only needed when you`re ready for a withdrawal.

 

How long would it take to approve a customer`s documents ?

 

Documents will be approved by staff within 24 working hours unless there`s an issue with the documents sent by the client.

 

How do the clients track their bonus wagering, which page should they check out?

 

You can always check your bonus wagering from your Profile screen. Just click on the `Profile` and then proceed to `My Bonuses` section.

What games should I play to complete my bonus rollover requirement ?

 

You can wager your bonus in any slot game and live casino. (Trial bonuses cannot be used on Live Casino). Any live casino and table games’ contribution is 10% (except Baccarat and Sic Bo as these are 0% contribution games). All Slot games’ contribution is 100%.

 

 

When do the customers eligible to make a Withdrawal ?

 

Customers can make a withdrawal after they play their main deposit on any slot game or live casino (There should NOT be any active bonuses in the clients` accounts) . Withdrawal requests will be processed once the client`s documents approved.

 

 

How to claim refer a friend bonus

 

When your friend registers then sent us his username to [email protected]. We give you 100% bonus on the amount of your friend's first deposit. Minimum deposit amount should be R50 (valid for any deposit method). Maximum amount of bonus is R1000. Bonus is subject to wagering.

 

 

How Do I become a VIP member

 

If you reach a certain amount of deposit in a certain period of time we will contact you and assign a private account manager to you. If you reach a certain amount of deposit in a certain period of time, than the website offers bonus flexibility for its special customers by offering them a private client manager. You can contact whenever you want, and we offer no-limit deposit bonuses depending on the volume of deposits made by VIP clients. (There is no set amount or percentage for this, as it depends on the agreement made between the client manager and the player.)